Privacy Policy

 

Last Updated: 02/03/2025

1. Introduction

At Hand & Paw (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal data when you visit or make a purchase from www.handandpaw.com.au (the “Site”) and use our services (collectively, the “Services”).

By using our Site and Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.

We may update this policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted here, and the “Last Updated” date will be modified accordingly.

 

2. What Information We Collect

We collect personal information directly from you, automatically through website interactions, and from third-party providers.

Information You Provide

✔ Contact details – Name, email address, phone number, shipping & billing address.

✔ Order details – Products purchased, payment confirmation, and transaction history.

✔ Account information – Username, password, and security settings.

✔ Customer service – Information shared in inquiries, returns, or feedback.

Automatically Collected Data

✔ Device & Browser Data – IP address, device type, browser version.

✔ Usage Data – Interaction with our Site, marketing emails, or advertisements.

✔ Cookies & Tracking – See Section 6 for more on cookies.

Information from Third Parties

✔ Payment processors (e.g., Shopify Payments, PayPal) collect payment details securely.

✔ Shipping providers (e.g., Australia Post, FedEx) handle delivery logistics.

✔ Marketing & analytics providers (e.g., Google Analytics, Meta Ads) optimize our user experience.

 

3. How We Use Your Information

We process personal data for legitimate business purposes, including:

A. Order Processing & Customer Support

✔ To process purchases, payments, and shipping.

✔ To send order confirmations, updates, and invoices.

✔ To respond to customer inquiries, returns, and complaints.

B. Marketing & Personalization

✔ To send promotional emails, exclusive offers, and product updates (with your consent).

✔ To display targeted ads based on your interests and browsing behavior.

C. Fraud Prevention & Security

✔ To protect against fraudulent transactions and cyber threats.

✔ To comply with legal obligations (e.g., tax reporting, regulatory compliance).

You may opt out of marketing emails at any time by clicking “Unsubscribe” in our emails.

 

4. Sharing Your Information

We do not sell your personal data. However, we share information with:

✔ Service providers (e.g., Shopify, PayPal, Stripe, Australia Post) to process transactions and deliveries.

✔ Marketing & advertising partners (e.g., Google Ads, Meta Ads) for personalized promotions.

✔ Legal authorities if required by law, fraud prevention, or to protect our rights.

 

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve your browsing experience. These may include:

✔ Essential Cookies – Required for website functionality.

✔ Performance Cookies – Help us analyze website traffic and improve user experience.

✔ Advertising Cookies – Enable personalized ads and marketing campaigns.

You can manage cookies via your browser settings or by visiting www.allaboutcookies.org.

For detailed cookie settings, see Shopify’s cookie policy:

🔗 Shopify Cookie Policy

 

6. Your Rights Under Australian Law

Under the Australian Privacy Act 1988, you have the right to:

✔ Access your personal information – Request details on what we store.

✔ Correct inaccuracies – Update or rectify incorrect data.

✔ Request deletion – Ask us to erase your data (where applicable).

✔ Opt-out of marketing – Stop receiving promotional communications.

To exercise your rights, contact us at contact@handandpaw.com.au.

 

7. How We Protect Your Information

✔ We use SSL encryption to protect sensitive data during transactions.

✔ Shopify Payments and PayPal handle secure payments without storing financial details on our servers.

✔ We regularly update security protocols to prevent data breaches.

While we take all necessary precautions, no method is 100% secure, and we advise users to use strong passwords and avoid sharing login credentials.

 

8. Data Storage & Retention

✔ We retain your data for as long as necessary to fulfill orders, comply with legal obligations, and provide customer support.

✔ Once no longer needed, data is securely deleted or anonymised.

 

9. Third-Party Links & External Sites

Our Site may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy policies or security measures.

Please review their policies before sharing personal data.

 

10. International Data Transfers

If you access our Site from outside Australia, be aware that your data may be processed in Australia or other countries with different data protection laws.

 

11. Privacy Complaints & Contact Details

If you have concerns or complaints, you can contact us at:

📧 Email: contact@handandpaw.com.au

If we fail to resolve your concern, you may lodge a complaint with:

✔ The Office of the Australian Information Commissioner (OAIC)

🔗 www.oaic.gov.au