Terms and Conditions

 

Last Updated: 02/03/25

1. Overview

This website is operated by Hand & Paw (“we,” “us,” or “our”). By accessing or purchasing from www.handandpaw.com.au (the “Site”), you agree to comply with these Terms & Conditions (“Terms”), including any referenced policies or legal notices.

If you do not agree with these Terms, please do not use this website or purchase our products.

We reserve the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.

 

2. Online Store Terms

✔ You must be at least 18 years old or have a guardian’s consent to use this website.

✔ You agree not to use our products for illegal or unauthorised purposes.

✔ We reserve the right to refuse service to anyone for any reason at any time.

✔ Any fraudulent or unlawful use of our Site or products may result in legal action.

 

3. Orders & Payment

 

A. Pricing & Payments

✔ All prices are listed in Australian Dollars (AUD) and include GST where applicable.

✔ We accept Visa, Mastercard, PayPal, Afterpay, and other secure payment methods.

✔ Full payment must be received before we process and ship orders.

B. Order Acceptance & Cancellation

✔ Orders are subject to availability and approval.

✔ We reserve the right to cancel or limit quantities at our discretion.

✔ If your order is canceled, we will notify you and issue a refund.

 

C. Fraud Prevention

✔ Transactions may be subject to fraud screening.

✔ If fraud is suspected, we may require additional verification before processing your order.

 

4. Shipping & Delivery

✔ We currently ship to Australia & New Zealand.

✔ Estimated shipping times:

Order processing time is typically 24 to 48 hours before shipment.

• Australia: 7–10 business days

• New Zealand: 10–14 business days

✔ Shipping times are estimates only. We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

 

5. Returns & Refunds

We offer a 30-day return policy under the following conditions:

✔ Item must be unused, in original packaging, with proof of purchase.

✔ Customers are responsible for return shipping costs, unless the item is faulty.

✔ Refunds will be issued via the original payment method once returns are received & inspected.

📌 Full details are in our Returns Policy.

 

6. Product Descriptions & Accuracy

✔ We make every effort to accurately display product details.

✔ Due to screen differences, colours may vary slightly.

✔ We reserve the right to correct errors, update descriptions, or adjust pricing at any time.

 

7. Warranty & Consumer Guarantees

✔ Our products comply with Australian Consumer Law (ACL).

✔ If your item is faulty, defective, or not as described, you may be eligible for a repair, replacement, or refund.

📌 More details: Consumer Rights - ACCC.

 

8. Intellectual Property

✔ All content (logos, text, images) is owned by Hand & Paw.

✔ You may not copy, reproduce, or use our content without permission.

 

9. Limitation of Liability

✔ We are not liable for indirect, incidental, or consequential damages.

✔ We do not guarantee that the Site will be uninterrupted or error-free.

✔ We do not accept liability for losses arising from the use or misuse of our products.

 

10. Third-Party Links & Tools

✔ We may include third-party services (e.g., payment gateways, delivery providers).

✔ We are not responsible for third-party policies, websites, or content.

 

11. User-Generated Content & Reviews

✔ By submitting reviews or testimonials, you grant us a non-exclusive, royalty-free right to use them.

✔ We may remove reviews deemed false, misleading, or inappropriate.

 

12. Privacy & Data Security

✔ We do not sell or share your personal data.

✔ Payments are processed securely through Shopify Payments, PayPal, and Stripe.

✔ More details in our Privacy Policy.

 

13. Dispute Resolution & Governing Law

✔ These Terms are governed by the laws of Australia.

✔ Any disputes will be resolved in Australian courts.

✔ If any provision of these Terms is deemed invalid, the remaining sections remain enforceable.

 

14. Contact Information

📧 Email: contact@handandpaw.com.au

📍 Business Location: WA, 6103, Australia

For any questions or concerns, please contact us via email.